Granbury & Fort Worth · Texas
Good questions.
Clear answers.
Washes, detailing, BrightPass and your next visit. Find the answers for both Brightworks locations in one place.
BrightPass membership
What does BrightPass include?
BrightPass is a monthly exterior wash membership for one registered vehicle. You can wash up to once per day. Interior cleaning and detailing are separate services.
Can I use my membership at both locations?
Yes. BrightPass can be used at Granbury and Fort Worth. When joining, choose the location where you expect to wash most often. Compare plans and start your signup.
How do I manage or cancel my plan?
Open the Member Portal to manage your membership or request cancellation. The same portal serves Granbury and Fort Worth. Sign in with your mobile number or email, and review your enrollment terms for renewal dates, cancellation notice periods and other conditions.
Does my membership renew automatically?
Yes. BrightPass renews monthly until canceled under your enrollment terms. You can review your plan and billing information through the Member Portal.
Washes & detailing
Do I need an appointment?
No appointment required. Come by for an exterior wash or detailing. Our team can help you choose the right service and explain the expected time and price. If you have questions before your visit, message our team.
Does every exterior wash include a towel dry?
Yes. Each exterior wash includes a complimentary hand towel dry. Compare the exterior wash packages to see the differences between the four tiers.
Does detailing include an exterior wash?
Yes. Every detailing service includes our top exterior wash. Explore the detailing menus to choose the interior care and other services you need.
How do I choose a detailing service?
Start with the Granbury detailing menu or the Fort Worth detailing menu. Final pricing depends on vehicle size and condition. Our team can recommend the right level of care and confirm the estimate.
How long will a detail take?
The time depends on the size and condition of your vehicle and the work selected. No appointment required. Our team can discuss the service and give you a time estimate when you arrive.
Location details
Will my vehicle fit in the wash?
Granbury: Maximum tire width of 14½ inches, maximum vehicle width of 88 inches measured from the outside edge of tire to outside edge of tire, and maximum clearance height of 7 feet.
Fort Worth: Maximum tire width of 14 inches, maximum vehicle width of 90 inches measured from the outside edge of tire to outside edge of tire, and maximum clearance height of 7 feet.
If you are unsure about fit, accessories or modifications, speak with a service advisor before entering the tunnel.
Are the premium details the same at both locations?
Granbury: Showroom Detail is available. See the Granbury detailing menu.
Fort Worth: Premium Complete Detail is available, with enclosed detailing bays. See the Fort Worth detailing menu.
What if I have accessories, modifications or existing damage?
Speak with the service advisor before entering the tunnel. Let the team know about aftermarket parts, loose items, roof attachments or existing damage, and follow the instructions for your vehicle.
Can hours change?
Hours can change for severe weather, holidays or maintenance. If the weather is uncertain, message us before visiting. See current posted hours for Granbury or Fort Worth.
Wash Cards & your visit
What is a Wash Card, and where can I check the balance?
A Wash Card is prepaid credit for Brightworks services. It is separate from a monthly BrightPass membership and can be used at both locations. Buy a Wash Card or check your balance.
What if something about my wash is not right?
Let our team know so we can help. We stand behind the quality of the wash we deliver and want you to be happy with the care your vehicle receives.
Does the satisfaction promise cover rain or new dirt?
Our satisfaction promise concerns the wash we deliver. It is not a promise that your vehicle will stay clean after rain, puddles, dust or other dirt encountered later.
What should I do about a concern from my visit?
Message our team and tell us which location you visited and what happened. A manager can help review your concern. For account management or cancellation, open the shared Member Portal.
How does Brightworks reuse water?
Brightworks uses water reclamation equipment to capture and reuse wash water. Message our team if you would like to learn more about the equipment at your location.
